LSVA Call Center
We never intended to stand up a call center in response to Hurricane Harvey. We simply did a quick welfare check on our members by texting 3,500 local members in Houston. In 3 hours we had identified 70 homes needing to be “mucked out” and 270 potential volunteers.
Waters were still rising, so we used our system to geo-target homes in need and coordinate volunteers very close by to assist. We spent days checking on folks that were pushed out of their homes, until they could get back into them and begin the recovery process.
All of this was unexpected, but a great example of activating our community as leaders and resources in a time of need for our members and the community at large.